The Coastal Agency Co. (“we,” “our,” or “the Company”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website, landing pages, and mobile forms.
1. Information We Collect
We may collect personal information you voluntarily provide, including but not limited to:
We may also automatically collect non-identifiable data such as:
2. How We Use Your Information
We use your information to:
3. Mobile Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties except for aggregators and messaging providers for the sole purpose of enabling text communication.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except aggregators and providers for text messaging delivery.
We may share your data only with third-party service providers who support our operations under confidentiality agreements.
5. Security
We implement commercially reasonable safeguards to protect your data. However, no system is completely secure. In the event of a breach, we will notify you as required by applicable laws.
6. Your Rights
You may request access to, correction, or deletion of your personal data by contacting us at: info@coastalagency.com
We will retain your information only as long as needed for business or legal purposes.
7. Cookies
We may use cookies and tracking technologies to enhance user experience and analyze traffic. You can adjust your browser settings to disable cookies, although some features may be limited.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
9. Policy Updates
We may revise this Privacy Policy at any time. Updates will be posted on this page and take effect upon publication.
10. Contact Us
If you have any questions or requests related to your personal data, please contact us at: info@coastalagency.com
Welcome to The Coastal Agency Co. By using our website, services, and SMS program, you agree to the following Terms of Service. These terms govern your use of our platform and communications, including promotional, transactional, and reminder messages via SMS.
1. SMS Program Name and Description
Our SMS program, 'Coastal Refinance Alerts', sends updates about refinancing opportunities, application status, appointment reminders, and exclusive offers.
2. Opt-Out Instructions
You can cancel the SMS service at any time. Simply text 'STOP' to the shortcode. Upon sending 'STOP,' we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
3. Rejoining Instructions
To rejoin, sign up again through our website or contact us directly, and we will resume sending SMS messages to you.
4. Help Instructions
If you experience issues with the messaging program, reply with the keyword 'HELP' for more assistance, or contact our support team at info@coastalagency.com.
5. Carrier Liability Disclaimer
The Coastal Agency is not liable for delayed or undelivered messages.
6. Message and Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, please contact your wireless provider.
7. Compliance and Legal
We are committed to complying with all applicable laws and industry standards, including those set forth by the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
